HydraIssues

Part of #566 (Secure Inside hand-over). Venue: cloud-seven.

Problem

Scan to email does not work with Cloud Seven email addresses, which are Google Workspace accounts.

Two suppliers have looked at it and point at each other:

• Ricoh identified the network as the potential cause.
• Secure Inside confirmed there was no network issue.

The issue is unresolved. The venue doc lists it under the urgent September needs.

Request

Investigate and propose a solution. This one needs a single owner who can test both sides, because neither supplier will.

Likely cause, to check first

Google Workspace no longer accepts basic username and password SMTP. A Ricoh MFP scanning to a Google address normally needs one of:

• SMTP relay through smtp-relay.gmail.com with the device IP allow-listed in the Workspace admin console, or
• an app password on a dedicated service account, where the account allows it, or
• OAuth 2.0 on the device, where the Ricoh firmware supports it.

Confirm which the device firmware supports before touching the network.

Also check

• Whether the device can reach the relay at all from its VLAN. See #553 on Cloud Seven network hygiene.
• Whether the sender address is rejected by SPF or by Workspace routing rules.
• Whether scan to a non Google address works, which separates the network question from the mail question.

Deliverable

Working scan to email for Cloud Seven addresses, and the configuration written into the hydravenues Cloud Seven runbook.