HydraIssues

Part of #566 (Secure Inside hand-over). Venue: cloud-seven.

Problem

PaperCut connects the printers at Cloud Seven to printing credits. We still pay for it, but the venue team does not use it and does not know how to use it.

At the same time a new online portal launches in September, covering meeting room bookings, day passes and printing credits. So the printing credit function may move.

Request

Decide: keep PaperCut, or replace it.

1. Confirm what we pay and on what contract term.
2. Confirm what the September portal will cover for printing credits, and whether it overlaps PaperCut.
3. Confirm what the printers actually need. Ricoh hardware, so check what Ricoh's own accounting offers.
4. Recommend keep or replace, with the cost difference.

If we keep it

Then support and training are needed. The team must be able to use it, otherwise the same problem returns.

Related

See the scan to email issue: same Ricoh fleet, different fault.