Summary for forwarding to Epiphan support.
Device
- Model: Pearl-2
- Serial: TSKB03679
- Firmware: 4.24.5 (build 2026-07-09, revision 260709_d001fad)
- Location: Cloud Seven venue, Brussels. LAN IP 11.0.6.76.
- Remote support with SSH tunnel to the Epiphan support server is ENABLED on the unit.
Problem
The internal 512 GB storage is in state "fsfail" and cannot be recovered on site:
- The disk check fails, from both the touchscreen menu and the web admin. Starting a check or format returns: "Storage cannot be formatted in state fsfail".
- The Maintenance page shows "Storage isn't available. Permanent logs can't be stored and downloaded."
- Recording to internal storage is not possible. Streaming still works.
Timeline
- 2026-09-09: web interface worked normally.
- 2026-09-10 morning: the web UI degraded. The device answered ping and HTTP HEAD requests (401 with the login challenge) but closed every HTTP GET with no response (browsers showed ERR_EMPTY_RESPONSE). Confirmed from two different computers on the LAN.
- A graceful reboot (short-press) restored the UI briefly, then it showed an internal server error (500) after boot.
- A hard power-off (long-press), 2 minute wait, and fresh boot brought the UI up cleanly, but the storage stayed failed.
- Disk check attempted from the touchscreen: fails. Format refused with the fsfail message.
- Same result via the web admin (fsck_run.cgi returns the same fsfail error), so check and format are both impossible.
- System otherwise healthy: API responsive, CPU temperature 78 C (threshold 90).
Assessment
Multiple clean boots did not change the storage state, and the OS cannot bring the volume up at all. This points to a physical failure of the internal SSD rather than a filesystem-level issue. The earlier web UI hangs and 500s are consistent with the disk dying.
Requested action
Please advise on internal SSD replacement for this unit. Remote support is enabled if you want to inspect the device directly. Permanent logs cannot be provided because they are stored on the failed disk.
Contacts: cederik@experiencenet.com, tom_nijs@telenet.be, valere@cloudseven.be